HardMetrics

HardMetrics

HardMetrics’ business performance management solution enables enterprises to proactively monitor and measure progress against organizational goals. The company’s first product offering, Call Center Performance Manager (CCPM) has been built on a powerful generalized performance management engine, that can be adapted for use by any business process ranging from customer service, sales, P/L management, to marketing campaign management. CCPM has received several industry accolades including Gartner’s designation as a “Best of Breed” product.
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